Toyota: sorry is the hardest word to say
A problem that is handled well can increase a customer’s loyalty. This is something Toyota should bear in mind as it deals with the potentially devastating recall of more than 8m cars for safety...
View ArticleAvatar signals shift from stars to studios
Avatar has been declared the “future of movies” and it may be – though perhaps not quite in the way Hollywood thinks. Barely a month after launch it has generated more than $2bn in ticket sales,...
View ArticleCadbury: never as soft-centred as you thought
There has been a lot of hand-wringing in the UK about the future of Cadbury under Kraft Foods, which is currently raising debt to fund its $19bn acquisition of the chocolate maker. It is understandable...
View ArticleGlaxo shows the way in making research pay
The world’s top 10 pharmaceutical companies spend around $50bn a year on research & development…but have very little to show for it. The cost of bringing a new drug from the laboratory to market...
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Much ado about nothing at the FSA
Should we care about the resignation of Hector Sants as chief executive of the UK’s Financial Services Authority? No disrespect to Mr Sants, but the City watchdog has been a lame duck regulator since...
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